.sla-callout{background:linear-gradient(#c6a04e1f,#0b162b0a);border:1px solid #c6a04e73;border-radius:12px;margin:12px 0;padding:14px 16px}.sla-head{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:6px;display:flex}.sla-head b{color:#0b162b;font-size:15px}.sla-chip{letter-spacing:.06em;color:#e8c877;white-space:nowrap;background:#0b162b;border-radius:999px;padding:3px 8px;font-size:11px;font-weight:800}.sla-sum{color:#33415c;margin:0 0 10px;font-size:13.5px;line-height:1.5}.sla-list{gap:8px;margin:0;padding:0;list-style:none;display:grid}.sla-list li{color:#33415c;gap:2px;padding-left:20px;font-size:13px;line-height:1.45;display:grid;position:relative}.sla-list li:before{content:"✓";color:#b8912f;font-weight:800;position:absolute;top:0;left:0}.sla-list li b{color:#0b162b;font-size:13.5px}.sla-compact{margin:10px 0;padding:11px 12px}.sla-compact .sla-list{gap:5px}.sla-staff{background:linear-gradient(#0b162b0f,#0b162b05);border-color:#0b162b38}@media (width<=640px){.sla-callout{padding:12px}}.sla-qualifier{opacity:.75;margin:10px 0 0;font-size:.78rem;line-height:1.5}