Frequently asked questions
Can't find what you're looking for? Email support@matevoinspection.com or call (571) 716-0696 and we'll reply quickly.
What if the seller is unavailable?
Message our support team to reschedule free of charge. We can also contact the seller directly to arrange access — most coordination issues are resolved the same day.
How fast is the report?
Most reports are published within 4 hours of the inspection. You'll get an email and optional SMS the moment it's ready.
What if my area isn't covered?
Leave your ZIP and email — you won't be charged anything, and we'll notify you when coverage opens, typically within a few weeks in growing markets.
Can I cancel or reschedule?
Yes — free up to 12 hours before the appointment window. Track your order and message support directly from the tracking page.
Where do you inspect the vehicle?
Our inspector comes to the vehicle's location — a dealership, private residence, or public meeting spot. We serve Virginia, Maryland, and Washington, DC.
Do I need to be there during the inspection?
You don't have to be present, but we recommend it if you can. We need the seller (or owner) present to provide access, keys, and test-drive permission.
What payment methods do you accept?
We accept all major credit and debit cards through Stripe. Payment is collected at booking to reserve your appointment window.
What is included in each package?
Essential covers visual/mechanical checkpoints and a report with findings. Complete adds OBD diagnostics, paint-thickness readings, and repair estimates. Signature adds advanced diagnostics, refinish mapping, and a negotiation summary.