Refund Policy
Last updated: August 11, 2026
1. Overview
At Matevo, we want you to be confident when booking an inspection. This Refund Policy explains when you may cancel, reschedule, or receive a refund for a vehicle inspection service.
2. Cancellation Windows
- More than 12 hours before the appointment window: Full refund issued to the original payment method.
- Within 12 hours of the appointment window: Cancellations are reviewed on a case-by-case basis. If the inspector has already departed, a partial refund or rescheduling fee may apply.
- After the inspection has started or been completed: No refund is available.
3. Rescheduling
Rescheduling is free if requested at least 12 hours before the appointment window. Rescheduling requests within 12 hours may incur a fee if the inspector has already been dispatched.
4. Inspection Cannot Be Completed
If the inspector arrives but cannot complete the inspection due to reasons beyond our control (e.g., vehicle is inaccessible, seller refuses access, unsafe conditions, or incorrect location provided), we may charge the full inspection fee or issue a partial refund at our discretion.
5. Refund Processing
Refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.
6. How to Request a Cancellation or Refund
Contact us as soon as possible by email at support@matevoinspection.com or by phone at (571) 716-0696. Please include your order number so we can assist you quickly.
7. Changes to This Policy
We may update this Refund Policy from time to time. The current version will always be posted at this URL.
8. Contact Us
For questions about refunds or cancellations, contact us at support@matevoinspection.com or call (571) 716-0696.